“HappyHolidays” sells package holidays through their website. Alice books a trip to Crete on HappyHolidays.com for herself and her friend Bob. She emails the boarding passes to Bob to print out. Carol is struggling to book a holiday in France on HappyHolidays.com so she calls HappyHolidays and talks to David, who guides Carol in completing the booking herself. Which two of the following statements is correct?